Patient Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the online services, patient portal, websites, telehealth communication tools, digital forms, and related features that are made available to you by your healthcare provider (“Provider”) through technology developed and operated by Panova.ai Corporation (“Panova”). By accessing or using any part of the platform, including creating an account, logging into the patient portal, exchanging messages, submitting information, reviewing documents, or joining a telehealth session, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use or access the Services. Your use of the Services does not create a medical provider–patient relationship with Panova. All clinical care, medical advice, diagnoses, treatment decisions, and professional obligations remain solely with your Provider and its licensed professionals. Panova provides technology infrastructure only and is not responsible for any medical or clinical decisions made by your Provider. If you do not agree with these Terms, do not access or use the Services.

  1. DESCRIPTION OF THE SERVICES

The online tools, features, and digital interfaces made available through the platform (the “Services”) are technology services provided by Panova to support communication and administrative coordination between you and your healthcare provider (“Provider”). Depending on the modules your Provider enables, the Services may allow you to view health information your Provider chooses to share, schedule or manage appointments, use secure electronic messaging, participate in telehealth encounters delivered solely by your Provider, complete electronic forms or questionnaires, review visit summaries prepared and approved by your Provider, make payments through third-party payment processors, and receive appointment reminders or notifications.

These Services are offered solely as a convenience to facilitate your interactions with your Provider. The Services do not replace professional medical care, clinical judgment, in-person evaluation, or any aspect of the provider–patient relationship. Panova does not provide medical advice, practice medicine or nursing, or participate in diagnosis, treatment, or clinical decision-making. All medical services are provided exclusively by your Provider and its licensed professionals.

  1. PANOVA IS NOT YOUR HEALTHCARE PROVIDER

The Services are technology tools operated by Panova and are not a source of medical or professional healthcare services. Panova does not provide medical care. Panova does not practice medicine or nursing. Panova does not diagnose, treat, or prescribe. Panova does not create a doctor and patient relationship or a clinician and patient relationship with you. Nothing in the Services should be interpreted as medical advice, clinical direction, or a substitute for professional judgment.

All aspects of your medical care are provided by your Provider and the licensed professionals who work under or with your Provider. This includes clinical assessments, diagnoses, treatment plans, prescriptions, documentation, test results, and follow up. Panova has no authority over these activities and is not responsible for any clinical decisions or actions taken by your Provider.

Any questions regarding your health, your treatment plan, your medications, your medical records, or any other matter involving your care must be directed to your Provider. Panova does not respond to questions about medical care.

  1. TELEHEALTH SERVICES

If your Provider offers telehealth through the platform, all telehealth services are provided solely by your Provider. Your Provider determines whether telehealth is appropriate for your condition and may require you to confirm your identity and location before each visit. Certain medical needs may still require in person evaluation or follow up. If your Provider decides that telehealth is not clinically appropriate, your Provider may direct you to an in person visit or another form of care.

  1. PAYMENTS

If your Provider chooses to make payment features available through the platform, all payment processing is performed by independent third party payment processors. Panova does not handle, store, or access your credit card information, bank account information, or any other financial data. You are responsible for paying any fees, charges, or balances that your Provider assigns to your account through the platform. Any questions regarding billing, charges, refunds, or financial responsibility must be directed to your Provider, since Panova has no role in determining or managing your financial obligations.

  1. PRIVACY

Your personal information is subject to two separate privacy frameworks. First, all uses and disclosures of your “Protected Health Information” or “PHI” are governed by your Provider’s “Notice of Privacy Practices,” which is issued in accordance with the “Health Insurance Portability and Accountability Act” and its implementing regulations (collectively, “HIPAA”). Second, Panova’s “Privacy Policy” applies to your use of the public website and to the technology that supports the Services. These two documents operate together, but each governs a distinct category of information.

Your Provider is the “covered entity” under HIPAA and is solely responsible for creating, maintaining, controlling, and disclosing your PHI. Panova does not own, control, or independently use your PHI. Panova processes PHI only as permitted by your Provider under a “Business Associate Agreement” that satisfies all requirements of HIPAA and any related federal or state privacy and security laws. All decisions regarding the handling of your medical information, including access rights, amendments, corrections, and disclosures, are made exclusively by your Provider.

  1. ELECTRONIC COMMUNICATIONS & MESSAGING

If messaging is enabled for your account, you should understand that messages are not monitored in real time and response times will vary based on your Provider’s policies and clinical judgment. Messaging is not appropriate for urgent issues or time sensitive medical concerns. Your Provider determines whether messaging is available, what types of messages are appropriate, and how messages will be handled or incorporated into your medical record. Panova does not review, interpret, or respond to any clinical communications. Misuse of the messaging feature may result in the suspension or termination of your access to messaging at the discretion of your Provider.

  1. ARTIFICIAL INTELLIGENCE (AI) FEATURES

Certain features of the platform may incorporate artificial intelligence to assist your Provider in creating or organizing clinical or administrative documentation. Outputs generated by artificial intelligence may contain errors, may omit relevant information, or may reflect limitations inherent in automated tools. Any artificial intelligence generated content is subject to review, verification, and approval by your Provider before it is included in your medical record. Artificial intelligence is not a substitute for clinical judgment, professional expertise, or individualized patient evaluation. By using the Services, you understand that your Provider may rely on artificial intelligence tools solely to support documentation or administrative workflows and not to make clinical decisions.

  1. INTELLECTUAL PROPERTY

All website content, platform tools, logos, text, graphics, software, and related materials are the exclusive property of Panova or its licensors and are protected by intellectual property and other applicable laws. Your use of the Services is governed by a limited, revocable license that permits you to access and use the Services solely for your personal and non commercial purposes in accordance with these Terms.

You may not copy, modify, reproduce, distribute, or reverse engineer any part of the software or the platform. You may not attempt to access any area of the platform that you are not authorized to use. You may not use automated tools or technologies to scrape, index, extract, harvest, or collect data from the platform. You may not interfere with, disrupt, or attempt to interfere with the proper functioning, security, or performance of the platform. Any unauthorized use of the platform or its content results in the immediate termination of your license and may subject you to civil or criminal liability.

  1. DISCLAIMERS

The Services are provided on an “as is” and “as available” basis without any warranty of any kind, whether express, implied, or statutory. Panova does not guarantee the continuous availability or uninterrupted operation of the Services. Panova does not guarantee that telehealth sessions will occur without delay or technical disruption, that messages will be transmitted or received in every instance, or that automated summaries, artificial intelligence generated outputs, or other system generated content will be accurate, complete, or reliable. Your use of the Services is entirely at your own risk, and you are responsible for verifying any information that is material to your care with your Provider.

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Panova is not liable for any medical decisions, clinical actions, omissions, or judgments made by your Provider or any licensed professional associated with your Provider. Panova is not liable for any indirect, incidental, special, exemplary, or consequential damages, including any loss of data, revenue, profits, goodwill, or anticipated benefits arising from or relating to your use of the Services. Panova’s total liability to you for any claim arising from or relating to the Services or these Terms, regardless of the legal theory asserted, is limited to one hundred dollars. Your Provider is separately responsible for its own clinical care and may have its own liability policies and obligations that govern its treatment of patients.

  1. CHANGES TO THESE TERMS

Panova or your Provider may revise these Terms from time to time. Any changes will be posted within the platform or on the website where the Terms appear. Your continued use of the Services after the revised Terms are posted will constitute your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Services.

  1. CONTACT INFORMATION

For questions about your medical care, contact your Provider directly.

For questions about the platform, contact:
Panova.ai Corporation
Email: support@panova.ai
Website: www.panova.ai